![]() On November 23rd, I sent a photo of the damaged nightstand. On November 21st, my credit card was charged $192.14 for the queen size bed, which was incorrectly order, as it should have been a twin. On November 19th, I ordered 6 items totaling $1521.12 to include a recliner, a foundation twin, a chest of drawers, a nightstand, a twin mattress in a box, and a bed. I do not recommend Ashley furniture to anyone and will never be back. 15 minutes go by and I get a phone call asking if I will accept early delivery and they would be here in 30 minutes. They called March 13th the secondary number to say the furniture would be here between 445-745 and today I just got a call at 2 pm saying it would be there in 15 minutes. I received multiple calls on the same day from different people from Batavia New York telling me the same thing over and over. They would also constantly call the secondary number on the account which is someone that doesn&'t live with me but was put as a secondary contact just in case and I would not receive the phone calls. I am finally receiving the last piece of furniture on the 14th of March. The day before they came, which I took off work for they called and said they would not have all of it. I was told I would get my furniture by February 20th then they called and said February 28th. My first time ordering furniture from here on February 2nd spending over 6000$ and I am very disappointed. It was great getting everything we needed, liked, and delivered. I loved her suggestions and with moving I had enough stress over everything else. I walked in looking for maybe a couch at most, and instead left with dressers, couches, tables, dining room table and server, swivel chairs, and a bedroom set. She even got us a great discount on the furniture. Honestly I like to shop around for deals before making a big purchase, but Sage found us exactly what we were looking for, mapped out what would fit and what wouldnt, and what would match the house and wood floors. She even looked at some of the pictures of the living room with dimensions from zillow to find out what would fit and where. She asked us what we were looking for, and took time to offer suggestions. Sage met us at the door, and showed us around. As a lot of our old furniture we gathered over the years needed replaced, we needed furniture for the whole house. My wife and I went into the Fairlawn Ashley store to look around and see what we could come up with. Was moving relatively quickly into a new house that had far more space than we were used to. That's our way of life! Come see us in Cuyahoga Falls, next to Plato's Closet. In our home, we believe that everyone should love where they live, from inside their own four walls to outside in a thriving community. We strive to be sustainable, ethical, and to leave our community in better shape because we’re here. We also want to help people in our community, so we prioritize support to local charities by providing kids who need a better place to sleep with brand new mattress sets. After all, if our team is happy, they'll make you happy. When it comes to our team, we strive to provide a great place to work and welcome new applicants in the area. ![]() We want you to feel comfortable reaching out to us, and for it to be as easy as possible. We want you to love where you live, so our goal is to help you find your own style for a price that can’t be beat. When you shop at Ashley Outlet, General Manager, Jean Micheaud, will make sure your experience is amazing. Our team has been filling homes with furniture and mattresses for years. We built our store in Cuyahoga Falls so that you can build your home here, too. Turning houses into homes is our mission at Ashley Outlet in Cuyahoga Falls. Your Local Furniture, Mattress & Decor Store
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